Booking policy

Effective October 4, 2026. Version 1

Confirming your booking

Bookings are confirmed right away. We email you the details, a calendar file, and a link to see or change your booking.

While you book

When you choose a time, we hold it for you for 10 minutes while you finish. If you don't finish in time, the time goes back to everyone.

Changing or cancelling

You can change or cancel your booking from the link in your email up to 24 hours before it starts. After that, please contact us directly.

Waitlists

When something is full, you can join its waitlist. If a place opens, we email the first person waiting and hold the place for them for a while; if they don't claim it in time, it goes to the next person.

Reminders

We email you a reminder 24 hours before your booking.

Paying

Prices shown when you book are what we'll charge. Payment is arranged with us directly; nothing is charged online when you book.

Our policy, in our words

Please have your pet ready when we arrive, and make sure we can park in your driveway. To change or cancel, let us know by the day before.

Changes to this policy

If we change this policy, we'll post the new version here with its date. Bookings already made keep the policy they were made under.